Frequently Asked Questions
For any additional questions, we can be reached by phone at (206) 853-6146
or by email at [email protected]
Reservations
How do I make a reservation?
You can make a reservation online using our secure reservation form or by calling us at (206) 853-6146.
You can make your reservations at any time. If you are making your reservations online, it must be 24 hours before the scheduled pick up time.
You can make your reservations at any time. If you are making your reservations online, it must be 24 hours before the scheduled pick up time.
Will I receive a confirmation of my reservation?
If you use our online reservation to book your town car or limousine rental, you will receive an email confirmation shortly after your reservation. In the event you do not receive it, please call us at (206) 853-6146.
How can I change my reservation?
Please call us at (206) 853-6146 at least 3 hours prior to your scheduled pick up to make changes to your trip.
Changes via email must be submitted 24 hours in advance.
Changes via email must be submitted 24 hours in advance.
What is your cancellation policy?
We require 24 hours of advance notice for canceling a town car, 48 hours for SUVs and Van, and 7 days for limousine reservations. To avoid being charged you must cancel your reservation before deadline by calling us at (206) 853-6146 or sending email.
Billing
Is it safe to give my credit card details online?
All transactions on our website take place on a secure server using SSL encryption technology to ensure a high level of security when you enter your personal and payment details. To verify that you are shopping in a secure environment, a padlock will appear in your browser.
When will you charge my credit card?
Your credit card will not be charged until the day of the service. Prepayments can be arranged online for relatives or friends of the traveler.
Airport Transfers
What if I am unable to arrive in time for a reservation – "No Show"?
All no shows will be charged the full rate. To avoid being charged you must call (206) 853-6146 in the event your plans or flight have been changed.
Will I be charged for waiting time?
Our customers receive complimentary 30 minutes of waiting time (some limitations apply).
Our operators check all flight ETA for delays or earlier arrivals.
Our operators check all flight ETA for delays or earlier arrivals.
How do I find my driver?
We recommend that you call us immediately after landing to confirm your arrival.
After you pick up your luggage, please call us once more to notify us that you are ready to be picked up. Our driver will be ready at the curbside shortly.
In the event that you do not see your driver, please call us, and our dispatchers will contact the driver and help you to locate each other.
In addition, we offer our "Meet and Greet" service which will ease your airport travel. Your uniformed driver will be waiting at luggage claim with a sign containing your name, which will make it easier for you to find him.
The cost of our "Meet and Greet" service is $20.
After you pick up your luggage, please call us once more to notify us that you are ready to be picked up. Our driver will be ready at the curbside shortly.
In the event that you do not see your driver, please call us, and our dispatchers will contact the driver and help you to locate each other.
In addition, we offer our "Meet and Greet" service which will ease your airport travel. Your uniformed driver will be waiting at luggage claim with a sign containing your name, which will make it easier for you to find him.
The cost of our "Meet and Greet" service is $20.